Springfield Infant School and Nursery

Building strong foundations for a lifetime of learning

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Early Help - Support for Families

Here at Springfield Infant School & Nursery, we understand just how complicated family life can be. From time to time there may be situations where you need extra help and support.


If things aren’t right at home, please come and talk to us. We have what we call an offer of early help. There are many ways in which we can help! Sometimes, you might need to share information or have a difficult situation you need to make us aware of. We will listen. We have families too!

(Clicking on any of the orange text below will take you to a page with further information about that person or service.)


Who should I contact if I need help or have concerns?

The first step is to make contact with your child’s class teacher who will know who is best placed to help you. It may be that they can solve your problem straight away or work with their year group colleagues to make the difference.


If they cannot help they can get one of our designated members of staff to contact you:


Mrs O’Neill – our Special Educational Needs Co-ordinator - will contact you if you are concerned that a special educational need may be affecting your child’s progress. 

Mrs Ali Cuckow – our Family Support Worker – will contact you if you are having problems at home – from sleep to finances, parenting to family crisis – she is able to support you and put you in contact with other agencies who may be able to help.

Miss Cunningham and Mrs Phillips – our Behaviour Lead and Deputy Headteacher – will contact you if you are worried about the behaviour of your child.

Mrs Head – our Head teacher – will contact you if you have any concerns about procedures or policies in school which may be affecting your child.


What sort of help is available?

Within school the following may be available according to identified need-

· Targeted support within curriculum areas and specific intervention to address learning/physical and behaviour needs

· Pastoral support including counselling, play therapy, drawing and talking therapy, the Thrive intervention and friendship groups,

· Parenting Support - We run parenting courses. These aren’t sessions to tell you how to do it, but an opportunity to share what works and sometimes what doesn’t! We also provide all our families with free access to the Solihull Parenting Website courses https://solihullapproachparenting.com/.

· Social Support – our community Stay & Play sessions on a Thursday morning are an ideal opportunity for you to meet other local families and our Family Support worker Ali. We also work with Suffolk Young Carers to support the children whose lives involve extra caring responsibilities.

· Practical Support – we work with charities who can provide emergency provisions including food parcels. We also offer our Start Active Breakfast Club for those who need extended care for their child before school.

· Health Related Support – we work we school nursing, dental health teams, OneLife Suffolk, Occupational Therapists, Health Visitors and GPs to ensure children are able to access school and are encouraged to lead healthy lifestyles. We also provide private Speech & Language therapy for those children who do not meet NHS thresholds.


Where else can I go for help?

We are able to signpost and support access to a wide range of services within the local community. Links to some of those services are listed below.


Suffolk Family Information Service

Offering free and impartial advice to parents about finding childcare, the funded early education entitlement and other family services for 0-19 year olds.


Suffolk InfoLink

A one stop shop for links to all the support services, clubs, schools, help and advice in Suffolk.


Citizens Advice Ipswich

Local charity providing free, impartial & confidential advice on rights & responsibilities.


One Life Suffolk

Helping local people lead healthier lives.


Domestic Abuse / Forced Marriage

If you, or someone you know, is affected by domestic abuse there are a number of things you can do. You can:

Call the police (999 in an emergency or 101 for a non-emergency situation).

Search Services


School Nurse Team

The School team can help you with a variety of issues and from time to time they run drop in sessions.


E – Safety

Technology is constantly changing. How can we keep our children safe whilst still enjoying the benefits of the internet? The links below give parents helpful advice on this subject.

Childnet Resources
Think U Know